Guest Service Associate Harvest Café – Kitchen Kettle Village Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability) Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before MePerks & Benefits Family-owned and operated since 1954 Non-traditional retail and food service hours - Closed evenings and Sundays Scheduling flexibility for work/life balance 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops Employee fun days Learning and development opportunities
What You'll Do:- Accurately handle all money transactions, close registers, and reconcile cash at end of business day
- Assist with opening and/or closing the Café as needed
- Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
- Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
- Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
- Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
- Demonstrate complete menu knowledge and share with guests
- Build relationships with regular tour guides and bus drivers, learning their names and preferences
- Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas
- What You Bring
- Communication excellence
- Teamwork orientation
- Attention to detail
- ConfidentialityProblem solving skills
- Stress management/composure
- CoachabilityAbility to adapt to changing environment
- Closed evenings and Sundays | Flexible scheduled | Daytime weekday availability preferred Up to 32 hours per week
