User Operations Team MemberWe're looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community—working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.
What you'll do:
Engage with users daily through in app hangouts, chats, or calls
Conduct surveys and gather insights to understand user needs and behavior
Build genuine relationships across a diverse user base
Spot opportunities for growth, retention, and monetization
Act as the voice of the user by sharing actionable insights with internal teams
What we're looking for:
Strong self-motivation and ownership mindset
High level of empathy and ability to connect with people from all backgrounds
Clear and logical communication skills (spoken and written, any language)
Observant and proactive—able to identify patterns and opportunities on the ground
Willingness to hustle and adapt in a fast-paced environment
Qualifications:
At least 21 years old
Open to fresh graduates or undergraduates with relevant experience
Must have a personal smartphone and laptop
Amenable to shifting schedules, including weekends and holidays
Tech savvy. Familiarity with Google Workspace and the Kumu app is a plus.
Willing to report to our Makati office at least once per quarter
Why this role matters: This role directly impacts how we grow. You'll be closest to our users—helping us understand what works, what doesn't, and where the next opportunity lies.
