WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.
WE LOVE OUR WORK. Essential Duties And Responsibilities Use computer systems to redeem guest gifts
Safely operate company-provided cutting tools to open large quantities of boxes during gift days
Lift up to 20 pounds consistently during gift distribution
Maintain safety awareness by keeping work areas clean and adhering to proper lifting and equipment usage procedures
Deliver Forbes 5-star guest service in a fast-paced environment, interacting professionally with guests and team members
Stand for up to 8 hours during shifts
Transport boxes using hand trucks, carts, or manual carrying throughout the shift
Assist with setup and breakdown of events such as Bingo, concerts, and tournaments (e.g., arranging tables, chairs, cushions)
Support ticketing operations including Will Call and guest ushering during events
Provide basic administrative support as needed
Work in various weather conditions
Available for early and late shifts Monday through Sunday; minimum of 5 shifts per month required, with at least 3 late shifts
Access and manage schedule online
Promote and uphold superior customer service standards; ensure team compliance and address service issues
Enhance guest experience through friendly greetings, directions, and announcements
Ensure regulatory compliance and report potential issues to management
Maintain a clean and hazard-free work area
Perform all duties safely and responsibly
Maintain strict confidentiality in all departmental and company matters
BRING US YOUR BEST. Qualification Requirements Must be at least 21 years of age
High school diploma or GED required
Minimum of 1 year of customer service experience
Professional, pleasant, confident, and well-groomed presentation
Ability to work effectively with the public and across diverse departments
Strong verbal and written communication skills in English
Moderate computer proficiency
Flexible availability, including holidays, nights, weekends, and overtime as needed
Skilled in resolving conflicts and interacting diplomatically with guests, staff, and colleagues
Language Skills:
Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
Strong verbal and written communication skills to interact effectively with guests, team members, and management
Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
Must be able to document incidents, complete reports, and follow written instructions precisely
Proficiency in communicating policies, procedures, and expectations to team members
REASONING ABILITY Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
Strong problem-solving skills in standardized situations involving multiple variables
Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
Must be able to prioritize tasks and manage time effectively during peak business hours
Ability to interpret and follow company policies, procedures, and regulatory guidelines
Maintains professionalism and discretion when handling sensitive or confidential information
CERTIFICATES, LICENSES, REGISTRATIONS Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
PHYSICAL DEMANDS Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
Visual acuity required, including close vision, color differentiation, and peripheral awareness
Ability to lift and move: Up to 10 lbs regularly
Up to 20 lbs frequently
Up to 50 lbs occasionally (with assistance or equipment as needed)
Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
May be required to navigate stairs, ramps, and uneven surfaces
Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting
WORK ENVIRONMENT May be exposed to secondhand tobacco smoke
Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
Frequent interaction with guests and team members in a dynamic customer service setting
May involve standing, walking, or moving for extended periods during shifts
Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
Flexibility required to work nights, weekends, holidays, and overtime based on business needs
Compliance with uniform and grooming standards is required
Must adhere to all company policies, procedures, and regulatory guidelines
Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws
STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
