Job TitleProfessional Communication Specialist
Job Description:
This position is responsible for professional communication with customers, effective utilization of Integreon's Workflow management tools, establish project priority to meet deadlines, and will work with Integreon Associates to appropriately assign projects to meet client needs. This position works up to 40 hours weekly on a specific assigned shift. The employee is responsible for accurate and timely completion of the principal responsibilities mentioned below.
Responsibilities and Duties:- Working with Integreon Associates to assign project work as needed to meet client needs.
- Answering customer phones and responding to customer e-mail with professional and concise communication regarding project status.
- Monitoring e-mail inboxes for incoming projects and setting up projects using a workflow management tool. They may also assist in coordinating, prioritizing and monitoring incoming projects.
- Managing and prioritizing projects to meet deadlines.
- Working to support the Intak Administrative Specialists with other duties as assigned.
- Maintaining and supporting ISO standards through creation and updating of documentation and compliance with all security standards.
Required Skills/Abilities • Must be able to demonstrate expert skill in using Microsoft Office suite of product for word processing, spreadsheet and database, as well as Adobe Acrobat. • Must have previous experience with or ability to learn Oracle and Lotus Notes. • Must be able to operate standard office equipment, such as telephones, personal computers, office machines and adding machines. • Must have ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressure and constraints. • Ability to maintain confidential information and work in a fast paced, dynamic and creative organization. • Must possess the ability to communicate effectively with employees and customers in a friendly, pleasant manner. • Must possess skills of detailed oriented, well-organized, self-motivated, problem solver who can work independently. • Must be able to operate with confidential information. • Must be an excellent record keeper and process the position requirements with little direction. • Must be able to follow processes and instructions as outlined by client
Education and Experience:- 2-year degree or 4 to 5 years of office related work experience
- 1 or 2 years of computer related experience
BenefitsHealth, vision, dental, 401k, PTO and tuition discount
Company InformationIntegreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team's experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.
Pay RangeUSD $16.00 - USD $17.00 /Yr.
