Description: Account Representative
Location: Cherry Hill, NJ
Department: Eligibility
Schedule: Monday-Friday, 8:00 AM - 4:30 PM OR 8:30 AM - 5:00 PM (Full-Time)
About the Role:
PATHS, LLC is seeking a reliable and patient-focused Account Representative to support our healthcare clients from our Cherry Hill, NJ office.
This role is ideal for candidates who enjoy working directly with patients, collaborating with healthcare professionals, and serving as a key liaison between hospitals, insurance providers, and internal teams. The Account Representative plays an essential role in patient advocacy and medical assistance support.
About PATHS, LLC
Physician and Tactical Healthcare Services (PATHS), LLC provides comprehensive account receivable management, patient advocacy, and consultation services to healthcare organizations across the region.
Founded in 2000, PATHS employs approximately 400 team members across four offices in PA, NJ, and DE, supporting more than 100 healthcare clients. Our clients include hospitals, physician groups, rehabilitation facilities, skilled nursing facilities, clinics, emergency departments, medical transport services, home health agencies, and behavioral health providers. Weare committed to teamwork, professional growth, and delivering a positive experience for both our clients and employees.
Key Responsibilities: Assist patients with applying for medical assistance and benefit programs
Counsel patients on medical bills, insurance coverage, and available financial resources
Work collaboratively with patients, physicians, nursing staff, pharmaceutical providers, and insurance companies
Accurately document patient interactions and maintain compliance with healthcare regulations
Perform administrative and account management duties related to patient eligibility and financial assistance
Perform other related duties as assigned
Requirements
Required Qualifications: Bilingual English/Spanish preferred, but not required
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Detail-oriented, trustworthy, organized, and goal-driven
Comfortable working in healthcare environments
Proficiency in Microsoft Outlook, Word, and Excel
Preferred Experience
Experience working in a healthcare facility
Insurance billing, Medicaid eligibility, or revenue cycle experience
Patient advocacy or social work background
Physical & Environmental Requirements
Prolonged periods of sitting and working at a computer
Occasional movement within healthcare facilities as needed
Occasional lifting of up to 15 pounds
Reasonable accommodations may be made for qualified individuals with disabilities
Pre-Employment Requirements:
Offers of employment are contingent upon successful completion of applicable screenings in accordance with federal, state, and local laws. These may include:
Background check
Drug screening
Employment eligibility verification (I-9/E-Verify)
Additional healthcare-related compliance screenings as required by client facilities
Compensation & Benefits: $17-$19 per hour based on experience.
Benefits include: Paid Time Off (PTO) and Paid Holidays
Medical, Dental, and Life Insurance
Short-Term and Long-Term Disability
401(k) retirement plan with company match
Equal Opportunity Employer
PATHS, LLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other status protected by law. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
