Membership Engagement Coordinator
Overview:
The Membership Engagement Coordinator plays a key role in supporting and strengthening the Institute of Navigation’s membership operations. This position supports membership recruitment, renewals, and retention efforts; maintains accurate membership records; and serves as a primary point of contact for member inquiries and communications. Working collaboratively with ION staff, the role also supports member engagement initiatives, educational programs, conferences, and other activities that encourage participation, professional networking, and retention. The position contributes to a positive member experience through responsive service, effective communication, and efficient administration of membership programs.
Key Responsibilities
Membership Services:
Serve as the primary point of contact for member inquiries, providing responsive, professional customer service and support. Support membership recruitment, renewals, and retention efforts through member communications, outreach, and administrative processes, including renewal reminder calls and emails, outreach to lapsed members, and the preparation and mailing of physical renewal notices. Coordinate the administration of individual and corporate memberships, including membership transactions, purchase fulfillment, and related services.
Membership Engagement:- Support member engagement initiatives that encourage participation, strengthen member relationships, and promote professional networking.
- Assist with the coordination of ION sections, volunteer activities, student programs, virtual programming, and other member-focused initiatives.
- Build and maintain relationships with corporate members through regular outreach, account check-ins, and ongoing communication to support engagement, satisfaction, and retention.
- Support corporate sponsorship efforts, including identifying prospective sponsors, coordinating outreach, and assisting with sponsorship fulfillment.
- Collaborate with the marketing team to support membership communications, social media content, and other promotional activities.
- Monitor membership engagement trends and identify opportunities to improve member participation, satisfaction, and retention. Data and AMS Management
- Maintain and update membership records within the organization's database, ensuring data accuracy, integrity, and consistency.
- Generate membership reports, track related engagement metrics, routine data entry, and support data analysis.
Cross-Functional Collaboration:
Collaborate with marketing, events, and other key ION staff to support the coordination and execution of membership programs, communications, conferences, and virtual events.
Provide onsite operational and member services support at approximately 2–4 ION conferences annually, travel and per diem provided.
Assist with additional administrative and operational activities in support of ION's programs and organizational objectives.
Education and Experience:
Bachelor’s Degree 2 years of professional experience in administrative operations, program support, data coordination, or customer/member relations preferred. Prior experience working in a non-profit, professional association, or membership-driven organization (especially within an international scope) preferred. Hands-on experience with Microsoft products, virtual meeting platforms, CRM/AMS, and project management systems preferred.
Competencies:
High attention to detail with the ability to handle multiple tasks.
Strong technical aptitude with the ability to quickly adapt to and utilize new software, database systems, and administrative technology tools.
Strong communication skills, including written, with the ability to build professional rapport and adapt messaging appropriately when interacting with diverse international audiences and internal stakeholders.
Effective time management and prioritization skills to manage a high volume of routine tasks independently and meet established deadlines in a fast-paced environment.
Requirements:
Must be a U.S. citizen.
Must successfully complete a pre-employment background check, subject to applicable laws and regulations.
Ability to bend, stand, walk, lift, carry, move, and pack conference materials, conference freight, and perform physical tasks associated with conference setup, breakdown, and onsite operations.
Ability to travel to and provide onsite support at approximately 2–4 ION conferences annually.
About the Institute of Navigation (ION):
The Institute of Navigation (ION) is a professional, nonprofit organization dedicated to advancing positioning, navigation, and timing (PNT). ION serves a global community of researchers, engineers, practitioners, and students through technical meetings, publications, professional development, and outreach.
Compensation & Benefits: ION offers a competitive salary and benefits package, including:
Salary:
$70,000–$80,000 annually based on experience and skill set403(b) retirement plan with generous 7% matching and an additional 10% employer contribution Allowance for health insurance (note: no group policy available) Dental and vision insurance paid through the association Paid time off and all federal holidays; annual vacation and health leave Work Environment/Location Manassas, VA professional office In-person position; no telecommuting will be considered Working hours 9 a.m. – 5 p.m.
How to Apply:
Interested candidates should submit a resume and cover letter to Beth Lathrop, Director of Marketing, at blathrop@ion.org. Applications will be reviewed on a rolling basis. Position is available immediately.
