TSS PROGRAM MANAGER

Job Summary: The TSS Program Manager is a senior-level leadership position responsible for the strategic planning, direction, and oversight of high-impact programs that support the mission of the Department of Transformation and Shared Services (TSS). This classification provides direct supervision to TSS Program Supervisors/Experts and guides multi-agency initiatives, policy execution, and statewide transformation efforts.

Primary Responsibilities: Lead the design, implementation, and evaluation of complex, multi-agency programs with statewide impact. Supervise and mentor TSS Program Supervisors/Experts and Coordinators, providing strategic direction, performance feedback, and professional development. Coordinate with agency leadership, program stakeholders, legislators, and other governmental entities to align program goals with state transformation strategies. Oversee program budgets, timelines, milestones, and compliance, ensuring delivery of measurable outcomes within established parameters. Provide technical guidance and policy direction to ensure programs adhere to applicable laws, regulations, and administrative policies. Direct the development of standard operating procedures, performance metrics, and reporting tools to assess program efficiency and effectiveness. Prepare and present briefing materials, formal reports, recommendations, and budget justifications to department executives or oversight bodies. Manage risk mitigation strategies, issue resolution processes, and cross-agency dependencies affecting program success. Represent TSS at statewide planning meetings, advisory groups, legislative hearings, and executive-level discussions.

Knowledge and Skills: Demonstrated experience managing complex public programs, strategic initiatives, or multi-disciplinary teams within government or large organizations. Ability to set long-term goals, allocate resources, and oversee project execution across divisions or agencies. Strong knowledge of state program operations, legislative processes, procurement protocols, and compliance requirements. Experience developing or implementing statewide policies, transformation initiatives, or shared services frameworks.

Minimum Qualifications: A bachelor's degree in public administration, business, political science, project management, communication, or a related field, plus five (5) years of experience in public sector program coordination, policy development, or administrative leadership. Licensure/CertificationsN/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.