Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes.
Responds to customer needs, concerns, and complaints
Consults with clients on products and necessary equipment
Obtains all documentation to be scanned and batched at the Branch
Manages all follow-up functions with the account, post set-upOversees all transactions coming from a specific account(s), including all referral sources
Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment
Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s)
Troubleshoots any issues that may arise with the accounts and any relevant on-site departments
Assists in the utilization process, as well as, transitioning patients to capitation switch-outs
Coordinates patient services and scheduling set-upIdentifies and develops strategic relationships within the institution that will enhance patient care
Performs timely follow-up on all delivered products/services
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team
Requirements:
High School diploma required
At least 2 years of related customer relationship experience, preferably in DME, or medical-related services
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Participate in training and development to become qualified to perform the essential job functions
Geographically located within the assigned territory
Must possess a Valid Driver's License
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
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Level
Mid L4
Location
West Chicago, IL
Occupation
Patient Representatives
Industry
Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers
