Director de Operaciones

Role Overview: The Director of Operations oversees the landscape maintenance & construction divisions, guiding strategy, budgets, and operational leadership. This individual is focused on division profitability, long-term sustainability, team performance, and the development of strategic client and vendor relationships. The Director mentors managers, supervises division-wide KPIs, and collaborates with senior leadership to ensure consistent growth and service excellence.

Key Responsibilities: Lead the Operations Management Team:

• Directly manage department managers, project managers, production managers, and other operational leaders to ensure they are actively managing their teams and responsibilities.
• Establish Accountability:
• Set clear expectations, deadlines, and performance standards for managers and consistently follow up when commitments or results are not met.
• Drive Operational Execution:
• Translate company goals and ownership priorities into clear operating plans, assigned responsibilities, and measurable outcomes.
• Active Operational Improvement:
• Evaluate operational systems, identify issues, determine the appropriate course of action, and actively manage improvement plans.
• Improve Company Performance:
• Monitor key operational metrics, financial results, and work with managers to improve labor efficiency, estimating accuracy, material management, job performance, and overall gross margins.
• Develop and Manage Department Leaders:
• Coach managers on leadership, planning, communication, problem-solving, and team accountability while addressing managers who are not meeting expectations.
• Interdepartmental Coordination:
• Ensure maintenance, enhancements, construction, sales, administration, and finance are aligned and communicate clearly on shared priorities.
• Reduce Owner Dependency:
• Proactively take operational decisions, follow-up, and personnel management off the owner’s plate while keeping ownership informed of major risks and results.