Remote-First Senior ML Engineer, CX AI Copilot

Coinbase, Inc. is seeking a Senior Machine Learning Engineer for the CX Intelligence Engineering team. You will design and build AI-powered systems that connect Help Center, chatbots, and agent workflows, delivering secure, scalable ML solutions for customer support at a company that is remote-first with quarterly in-person surges. Your role focuses on architecture, end-to-end ML delivery, and optimizing agent-assisted experiences to improve resolution rates while maintaining safety and