Location: REMOTE – MUST be based in the United States
Type:
Contract/Freelance based opportunity
We are actively seeking bilingual and multilingual professionals fluent in one or more of the following languages: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi
If you are fluent in any of these languages and have strong analytical and problem-solving skills, this is a high-impact opportunity to join a fast-paced eCommerce risk and fraud operations team.
This position supports eCommerce operations by resolving seller-related issues and identifying potential fraud through Risk Operations workstreams and fraud detection activities. You will play a critical role in protecting marketplace, supporting global sellers, and improving operational processes.
Your language skills will be heavily utilized to investigate cases, communicate with international sellers, and identify region-specific risk trends.
Key Responsibilities:
Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for global marketplace sellers.
Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths.
Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated.
Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, or quality teams as needed.
Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices.
Develop, document, and implement process improvements in collaboration with cross-functional partners.
Track progress and outcomes while proactively identifying opportunities for operational and personal performance improvement.
Remain open to coaching and feedback to continuously improve performance and business practices.
Demonstrate and promote compliance with company policies, procedures, and ethical standards.
Support team initiatives by sharing knowledge, coordinating work assignments, and helping ensure quality standards and timelines are met.
Required Skills & Qualifications Fluency (written and verbal) in English AND at least one of the following languages is required: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi
Strong computer proficiency with the ability to quickly learn and navigate multiple systems.
Excellent analytical and problem-solving skills with strong attention to detail.
Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior.
Strong written and verbal communication skills, especially when explaining complex issues.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Collaborative mindset with a commitment to continuous improvement and ethical business practices.
