Job Description:
The Powersports Service Manager oversees all service operations for a medium-sized team of 6 to 15 members, primarily managing the maintenance and repair of ATVs and Side x Sides. This role involves ensuring efficient service scheduling, maintaining strong customer relations, and guiding staff training to uphold high standards within the dealership. Occasional after-hours or weekend work may be required.
Responsibilities:- Supervise and lead a medium team of service technicians and staff
- Manage service scheduling to optimize workflow and customer satisfaction
- Foster strong relationships with customers to ensure loyalty and repeat business
- Train and develop staff to improve technical skills and service standards
- Oversee inventory management related to service parts and tools
- Administer warranty claims ensuring compliance and accuracy
- Utilize proprietary dealership software for service management and reporting
- Address and resolve service-related problems efficiently
Required Qualifications:- Minimum 2 years of experience in powersports service management
- Comprehensive knowledge of powersports vehicles, specifically ATVs and Side x SidesProven team leadership skills managing medium-sized groups
- Excellent customer service abilities
- Inventory management experience
- Knowledge of warranty administration processes
- Strong problem-solving capabilities
- Effective communication skills
