Field Service Engineer II - New York

Key Responsibilities: Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies. Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues. Serve as a primary technical and service contact for assigned customer accounts. Diagnose equipment failures and determine effective repair strategies designed to minimize customer downtime and overall time to resolution. Provide technical support to customers regarding the operation, maintenance, and performance of supported equipment. Provide phone and remote technical assistance to customers and other Field Service Engineers as needed. Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects. Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing equipment. Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary. Ensure serviced equipment operates according to applicable technical specifications and safety guidelines. Maintain detailed documentation of service visits, technical issues, troubleshooting activities, repairs performed, and parts utilized. Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment. Prepare reports and documentation to support analysis of product failures, recurring technical issues, and equipment serviceability. Maintain a high level of technical knowledge and safety awareness while performing field service activities. Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems. Complete required technical and professional training as part of onboarding and ongoing development. Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.