Job Description:
At the company, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
the company is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At the company, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Drives development of GPS Innovation strategic direction and execution of related initiatives, particularly with respect to Consumer, Retail, Private Banking and Wealth Management. Acts as an objective advisor to senior leaders across the payments space. Leads sourcing and progression of concepts through the innovation funnel articulating client pain points, potential solutions, applicable frameworks, business economics, etc. Partners with SMEs across the organization to flesh out concepts and next steps. Develops requirements for test and learn, success metrics and criteria for proofs of concepts. Takes learnings to design a phased commercialization approach partnering with product to deliver on concept vision.
Responsibilities:
Serves as a lead primary Relationship Manager for a portfolio of large corporate clients, partnering with treasury, payments and service teams to deliver exceptional client experience
Monitors payment performance, identifying trends and risks across multiple data sources and translating insight into actions that improve client outcomes, operational efficiency and revenue retention
Leads regular client reviews, addresses complex payment issues, coordinates cross-functional resolution efforts providing proactive recommendations on payment capabilities, process optimization and performance improvement
Builds trusted executive level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives and identifying opportunities to deepen client engagement through consultative problem solving and data driven insights
Maintains visibility into Payments industry trends and developments
Managerial Responsibilities:
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager:
Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Qualifications:
5-10 yrs of relevant business experience and comfort with basic financial modeling (i.e. corporate finance, corporate strategy, consulting)
Proven experience managing relationships with clients for payment products, programs and services
Ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
Experience analyzing fraud and chargeback performance, identifying trends and partnering with client and internal teams to improve outcomes
Advanced analytical and problem-solving skills and the ability to identify root causes and recommend practical solutions
Proficiency in Microsoft Office (comfort with Excel and PowerPoint are required)
Excellent verbal and written communication skills including the ability to present insights and recommendations to senior client stakeholders
Demonstrated ability to coordinate across product, operations, technology and service teams to resolve issues and drive results
Strong organizational skills with the ability to manage multiple priorities, deadlines and client commitments in a fast-paced environment
Desired Qualifications:
Experience with treasury management, commercial payments, merchant services or receivables/payables solutions
Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs
Experience developing client performance dashboards, executive business reviews and actionable management reporting
Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies
Knowledge of payment operations, implementation processes and service-level performance management
Bachelor's degree in business, finance, economics, analytics or a related field
Skills: Business Acumen
Critical Thinking
Customer and Client Focus
Result Orientation
Analytical Thinking
Collaboration
Oral Communications
Stakeholder Management
Adaptability
Innovative Thinking
Planning
Prioritization
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details
US: IL - Chicago - 110 N Wacker Dr - the company Tower Chicago (IL4110)
Pay and benefits information
Pay range
$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits:
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
