Service Activation & Provisioning Engineer We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space.
Key Responsibilities:
Device Activation & Provisioning: Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment.
Testing & Execution: Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established.
Defect & Issue Management: Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures.
Coordination & Communication: Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams.
Project Management: Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals.
QA Reviews: Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers.
Reporting: Publish daily test execution reports, capturing critical test metrics and defect analysis.
Required Skills & Tools:
Provisioning & Activation Tools:o Cisco Prime Cable Provisioningo CSG Biller (Billing & provisioning management)o Cisco RDU (Regional Distribution Unit)o TFTP Servers, DHCP Servers, RADIUS Serverso Splunk (Log monitoring & troubleshooting)o Postman & SOAP UI (API request testing & debugging)o Octane & JIRA (Test case management & defect tracking)
Technical Expertise:o Strong understanding of modem/STB activation flow and cable domain provisioning methodologies.o Hands-on experience with IP streaming devices, voice activation, and broadband network configuration.o Knowledge of Agile/Scrum development frameworks.
Preferred Qualifications:
Experience with large-scale device provisioning projects within a cable or telecom environment.
Strong analytical, problem-solving, and debugging skills.
Excellent communication and stakeholder management skills.
Ability to coordinate with offshore teams effectively
