Smalls is hiring a Cat Concierge to be the voice of the brand across channels including email, SMS, phone, chat, and social. You will build relationships with cat parents and provide personalized experiences that make being a cat owner joyful and easy.
You will engage customers, resolve inquiries, and collaborate with teams to improve products and services. The role requires empathy, adaptability, and a proactive mindset in a fast-paced environment, with 1–2 yearly retreats and flexible hours.
