Company Description:
Patt Cruises is a concierge-level travel agency specializing in cruise and land vacations, led by an experienced Travel Advisor with over 50+ personal cruise voyages across major cruise lines. As an independent contractor affiliated with Ensemble, Patt Cruises offers highly customized travel planning backed by extensive firsthand experience in destinations such as the Caribbean, Europe, Mexico, and Hawaii. The owner is a Certified Cruise Counselor through the Cruise Lines International Association (CLIA) and regularly completes advanced educational programs with partner cruise lines and hotel suppliers. The agency is committed to providing personalized, friendly service and designing itineraries that align with each client’s expectations, interests, and budget. Patt Cruises focuses on creating tailored vacation experiences, whether for relaxation, cultural immersion, or family adventures.
Role Description:
The Travel Advisor role at Patt Cruises is a part-time or full-time, remote position focused on planning and booking cruise and land vacations for clients. Day-to-day responsibilities include consulting with clients to understand their travel preferences and budget, researching destinations and itineraries, and recommending cruise lines, hotels, and tours that best match their needs. The Travel Advisor will prepare customized proposals, manage reservations and payments, and handle changes, special requests, and post-booking support. The role also includes maintaining up-to-date knowledge of cruise products, promotions, and destination information, as well as collaborating with partner suppliers and leveraging agency tools and resources. Providing responsive, professional, and friendly service through phone, email, and online platforms is central to this position.
Qualifications:
Cruise and travel planning skills, including experience researching destinations, itineraries, and travel products.
Customer service and client relationship skills, with the ability to communicate clearly, listen actively, provide concierge-level support.
Sales and advisory skills, including the ability to recommend suitable options, handle objections, and close bookings ethically.
Organizational and time-management skills to handle multiple client requests, deadlines, and trip details accurately.
Comfort with remote work, using online booking platforms, CRM tools, and standard office software.
Strong written and verbal communication skills in English.
Prior experience in travel advising, hospitality, or customer-facing roles is preferred.
Knowledge of major cruise lines and popular vacation destinations is highly beneficial.
Professional certifications such as CLIA, or willingness to pursue relevant travel industry training.
