Job ID: 26010340
Posted: 2026-10-07
Location: Chicago, IL, United States; New York, NY, United States
Salary: $123000 - $215250 annually + bonus + benefits
Job Function: Design
Schedule: Full time
Shift: DayWorkplace: HybridCareer Area: Product
Company: American Express
Description:
As a Senior Product Designer on the Global Dining, Resy Venues team, you will create user-centered experiences and interfaces for products that help restaurants, wineries, hospitality businesses, and internal teams manage complex workflows with clarity and confidence. You will design across the end-to-end user journey, from early discovery and concept development through detailed interaction design, high-fidelity specifications, implementation support, and iteration after launch. This role is best suited for a product designer with a strong B2B SaaS background who is comfortable working on complex systems, multi-step workflows, permissions, operational tools, and cross-platform experiences. You will partner closely with product managers, engineers, researchers, data partners, design leads, and business stakeholders to translate customer needs, business goals, and technical constraints into simple, elegant, scalable solutions. You should be comfortable prototyping with AI-enabled tools, open to adopting new tools, and interested in improving team process while maintaining strong design judgment, customer empathy, and product quality.
Responsibilities:
Lead design work from discovery and concept through detailed design, delivery, and iteration for complex B2B SaaS workflows across restaurants, wineries, venues, and internal operations. Identify the right design artifacts to create based on project needs, ambiguity, and timeline, including journey maps, service blueprints, user flows, wireframes, prototypes, interaction models, and high-fidelity specifications. Lead customer conversations, usability sessions, and other research activities; synthesize findings into clear insights, recommendations, and product opportunities. Translate customer feedback, business requirements, product data, and technical constraints into usable, scalable product experiences. Prototype product concepts, workflows, and interaction patterns using Figma and AI-enabled prototyping tools to explore directions, evaluate tradeoffs, and align partners quickly. Think holistically about the product ecosystem, including upstream and downstream dependencies, cross-platform consistency, edge cases, permissions, settings, data states, and operational workflows. Partner closely with product managers, engineers, design leads, researchers, data partners, and cross-functional stakeholders to define requirements, align on priorities, and deliver against shared goals. Present design decisions, rationale, tradeoffs, and product strategy clearly to peers, partners, and cross-functional leadership. Use and contribute to design systems, UX patterns, and product standards to ensure consistency, accessibility, and quality across the Global Dining, Resy & Venues experience. Identify opportunities to improve team process, tooling, and collaboration practices in ways that help the team move faster and produce higher-quality work. Engage with other designers to exchange ideas, share skills, provide feedback, and contribute to a strong design culture.
Qualifications:
Has at least 5 years of hands-on experience in or with a product design organization. Has experience designing B2B SaaS products, operational tools, enterprise workflows, marketplace platforms, or other complex systems. Demonstrates strong product thinking, including the ability to understand the problem being solved, who it is being solved for, and how design decisions connect to customer and business outcomes. Has experience leading customer research activities, including planning conversations, talking directly with customers, facilitating usability testing, and synthesizing findings into actionable product and design direction. Demonstrates strong UX skills across information architecture, multi-step flows, cross-platform experiences, prototyping, and high-fidelity execution. Can handle complex projects, identify edge cases and dependencies, and bring clarity to ambiguous problem spaces. Has strong visual and interaction design judgment, including layout, typography, hierarchy, accessibility, usability, and systems thinking. Has expert knowledge of Figma and experience building organized, component-driven designs in a fast-paced product environment. Is comfortable prototyping with AI-enabled tools and open to experimenting with new tools and process enhancements. Communicates proactively and clearly, with strong attention to detail and a low-ego, collaborative approach. Can share design solutions, rationale, and strategy in an engaging way with peers, partners, and leadership. Has experience working closely with product and engineering partners in a cross-functional product development model. Experience designing native iOS app experiences is a plus. Has a portfolio of relevant product design work that illustrates your role, process, decision-making, and impact in solving specific customer and business problems. SkillsFigma AI-Design Workflows Design Systems and Accessibility Design Product Strategy and Requirements Gathers Design Strategy and Thinking Wireframing, Prototyping, and Interaction Design About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
