Select how often (in days) to receive an alert: As the world’s largest jewellery brand, Pandora gives a voice to millions of people’s loves every day. Our products empower people around the world to express themselves, celebrate meaningful moments, and be part of stories that matter. At Pandora, original thinking is welcomed, bold ideas can create impact quickly, and our teams dream big, dare to act, and deliver with care and passion. This is a place where strong leaders can craft far more than an incredible career they can shape the future of a brand with global reach and local relevance.
The Opportunity:
The Divisional Sales Director West Coast is a mission-critical commercial leadership role responsible for driving performance, execution, and growth across one of Pandora North America’s most important divisions. This leader will oversee sales performance across physical channels of distribution, including owned and operated concept stores, department stores, shop-in-shop locations, and multi-brand accounts. Reporting to the Vice President, Sales, this leader will serve as a strategic partner to the North America Sales leadership team, translating enterprise priorities into field execution, strengthening leadership capability, and building a high-performance culture that delivers revenue growth, profitability, operational excellence, and an exceptional customer experience.
What Success Looks Like:- Deliver consistent revenue growth, profitability, and commercial KPI improvement across the division.
- Strengthen field execution discipline through clear operating rhythms, store visit standards, follow-up, and accountability.
- Improve customer experience, conversion, labor productivity, brand standards, and operational consistency across channels.
- Build, coach, and retain a high-performing team of Divisional Sales Managers and field leaders.
- Create strong partnerships with department store teams, wholesale partners, and cross-functional teams to unlock growth and solve business challenges.
- Lead with an enterprise mindset, balancing short-term performance with long-term brand health, talent development, and sustainable growth.
- Your Role as Divisional Sales Director
- Set and execute the short- and long-term sales strategy for the West Coast division, aligned to Pandora North America priorities and overall commercial objectives.
- Own divisional performance across revenue, profitability, conversion, traffic, labor productivity, inventory execution, brand standards, operational standards, and customer experience.
- Translate data, field observations, and market trends into focused business plans that improve performance and create scalable best practices.
- Coach and develop Divisional Sales Managers to lead with clarity, accountability, commercial discipline, and strong store-level execution.
- Maintain a strong field presence through regular market visits, store visits, partner meetings, and leadership coaching in the field.
- Recruit, develop, and retain top field talent, strengthening succession plans and elevating leadership capability across the division.
- Partner with wholesale retailers and key accounts to drive profitable growth, brand consistency, and strong partner engagement.
- Collaborate cross-functionally with merchandising, marketing, wholesale, finance, HR, training, retail operations, loss prevention, and supply chain to remove barriers and improve execution.
- Contribute to strategic initiatives such as new store openings, acquisitions, commercial transformation, customer engagement programs, and other growth priorities.
- Role model Pandora’s leadership behaviors, creating a culture that is performance-driven, inclusive, collaborative, and grounded in mutual respect.
The Ideal Candidate:
The strongest candidate will be a commercially sharp, field-oriented, high energy, enterprise-minded leader who can zoom out to shape strategy and zoom in to diagnose execution. This person brings the credibility to influence senior stakeholders, the discipline to drive measurable results, and the leadership maturity to build strong teams through clarity, coaching, and accountability. This leader should be comfortable operating in a complex, fast-paced, matrixed environment and must be able to simplify priorities for field teams, create alignment across channels, and inspire action at every level of the organization. Craft your career with us if you have: Bachelor’s degree in Business, Marketing, Retail Management, or a related field; equivalent experience will also be considered.15+ years of progressive multi-store, multi-region, or divisional leadership experience in retail, wholesale, or consumer-facing commercial environments. Demonstrated success leading both owned retail and wholesale, department stores, or partner-operated business models. Strong commercial acumen with experience managing revenue, profitability, labor productivity, inventory, and key performance indicators. Proven ability to diagnose business trends, identify root causes, and convert insights into clear action plans that improve results. A strong talent mindset with demonstrated ability to coach, develop, retain, and succession-plan high-performing leaders. Excellent relationship-building and influencing skills across field teams, senior leaders, franchise owners, wholesale partners, and cross-functional stakeholders. Strong communication skills with the ability to simplify complexity, create alignment, and motivate teams around priorities. Comfort operating with ambiguity, leading through change, and balancing strategic thinking with hands-on execution. High accountability, resilience, and a performance-driven mindset grounded in care, collaboration, and respect. Proficiency in Microsoft Office applications and comfort using data, reporting, and business intelligence tools to guide decisions.
Travel Required:
Ability to travel up to 80%, includingweeklymarket visits and field leadership touchpoints. We Dare! We offer a robust compensation package, including base salary, bonus opportunity, and a 401(k) plan to help you secure your financial future. We Care! Pandora offers extensive benefits, including medical, dental, vision, short- and long-term disability, basic life and AD&D, anniversary gift cards, recognition programs, and product discounts. We Dream! Pandora fosters growth and creates opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more. We Deliver! Pandora offers a PTO package that includes vacation, personal time, sick time, celebration days, and paid holidays. About Pandora:
Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 250 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Maryland, an additional 150 in field positions, and more than 5,000 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 650 concept stores, with more than 600 being owned and operated by Pandora.
