Concierge Agent

Key responsibilities: Deliver elevated, personalized guest experiences by creating meaningful connections and ensuring seamless service Act as the primary point of contact for ski and snowboard school guests, managing communications and operational support Coordinate logistics for private lessons and specialty products, resolving complex guest issues with empathy and sound judgmentRequired qualifications 3-5 years of relevant experience, preferably in a concierge or hospitality setting Proven ability to deliver high-touch service and create memorable experiences for premium guests Experience managing multiple requests and coordinating across departments effectively Strong verbal and written communication skills to engage with guests and partners Familiarity with navigating multiple technology platforms in a remote work environment is preferred