Guest Services Associate | Hotel & CasinoJoin our team at First Gold Gaming Resort! We're looking for a friendly, energetic Guest Services Associate | Hotel & Casino who enjoys working in a fast-paced, guest-focused environment. If you love helping people, creating memorable experiences, and being part of a lively resort atmosphere, this could be the perfect fit. This is more than a front desk job—you'll be a key part of the guest experience across our hotel, casino, and Player's Club operations.
What You'll Do:- Welcome guests with a positive, professional attitude
- Handle hotel check-in and check-out efficiently and accurately
- Assist with reservations, questions, and guest requests
- Enroll guests in the Player's Club and issue membership cards
- Explain rewards programs, promotions, and casino offerings
- Make announcements over the PA system as needed
- Stay informed on resort events, entertainment, and promotions
- Assist guests with directions and property navigation
- Resolve guest concerns with professionalism and care
- Support special events, promotions, and resort activities
- Work closely with your team to deliver a smooth guest experience
What We're Looking For:- Strong customer service skills and a friendly, outgoing personality
- Excellent communication and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using computers and learning new systems
- Team-oriented mindset with a positive attitude
- Must be 21 years of age or older
- Ability to obtain and maintain a South Dakota Gaming License
Why You'll Love Working Here:- Fast-paced, engaging work environment—no two days are the same
- Opportunity to interact with guests from all over
- Supportive team atmosphere
- Work in a fun, resort-style hospitality setting
- Be part of a team that values guest experience and energy
Position Details
Job Type: Full-time or Part-time
Pay: $17.00 – $18.00 per hour
Apply Today If you're ready to bring energy, professionalism, and great service to a dynamic hotel and casino environment, we'd love to meet you.
