Learner Service Specialist

Key responsibilities: Manage the learner service queue by addressing overnight and incoming requests efficiently Resolve common requests and escalate complex issues with clear context to ensure a seamless learner experience Maintain accurate documentation in Zendesk and identify opportunities for process improvementRequired qualifications 2+ years of experience in a customer- or learner-facing role Strong written and verbal communication skills with an emphasis on empathy Demonstrated commitment to high-quality, personalized service Good judgment in determining when to escalate requests Reliable availability during the designated morning shift, Monday through Friday