Global Disputes & Loss Mitigation Director

Varo Bank is seeking a Director of Disputes to lead the transformation of the Disputes function, enhancing customer experience, reducing losses, and ensuring regulatory compliance across product initiatives with cross-functional partners. You will oversee offshore teams, manage SLAs and KPIs, and collaborate with Product, Tech, Data/AI, Fraud, and Risk teams to deliver a high-performing disputes operation and readiness for new product features affecting disputes.