Service Manager, Heavy Equipment Industry

Essential Duties and Responsibilities: Lead and supervise all Service Department personnel to ensure a high standard of workmanship. Oversee the lifecycle of work orders, from initial opening to final closing and billing. Monitor and record employee time and performance metrics to optimize shop efficiency. Coordinate the scheduling of equipment pick-up and delivery for local and field assignments. Act as the primary point of contact for customers, explaining quotes, discussing necessary adjustments, and ensuring total satisfaction. Identify and suggest additional services or preventative maintenance to improve equipment safety and longevity. Stay current on Original Equipment Manufacturer (OEM) product improvement programs and technical updates. Manage shop inventory and procure necessary supplies for daily operations. Proactively monitor customer satisfaction through consistent follow-up, including in-person interactions when necessary. Collaborate with manufacturers on warranty claims, specialized programs, and complex technical issues. Recruit, interview, and select qualified team members to grow the department. Track and report on shop goals and performance objectives to the General Manager. Assist in the development and execution of service-based marketing initiatives. Serve as the Site Safety Coordinator in partnership with the Corporate Leadership. Identify skill gaps and facilitate ongoing training and development for the service team.

Qualifications and Requirements: To excel in this role, candidates must demonstrate strong leadership, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment.

Education and Experience: A two-year technical degree or college certificate combined with three to five years of relevant experience is required. A four-year degree is a plus. Extensive experience in heavy equipment service may be substituted for formal education. Administrative Leadership: Must be detail-oriented as the primary lead for work order management, championing administrative accuracy and overseeing all departmental paperwork with a meticulous eye for detail. Sense of Urgency: Demonstrate a consistent sense of urgency in all tasks, ensuring deadlines are met and equipment downtime is minimized for customers. Technology and Computer Proficiency: Must be highly proficient with computers and stay current with evolving technology. This includes broad-based expertise in service management software, standard office applications, and the ability to quickly learn new technical systems and digital procedures. Communication and Technical Literacy: Exceptional interpersonal skills to explain technical concepts to customers, present reports to management, and interpret industry regulations or manuals. Problem Solving and Math: Strong reasoning skills to resolve operational challenges and handle business calculations and technical measurements. Licenses: Must possess a valid driver’s license and forklift Certification.

Physical Requirements: This is an active role requiring the ability to stand, walk, climb, and balance. Candidates must be able to lift or move up to 50 pounds and possess the manual dexterity to handle tools and equipment. Vision: Specific vision abilities required include close, distance, and color vision, as well as depth perception. Environment: Work occurs in both office and shop settings. You may be exposed to moving mechanical parts, varying weather conditions, and humid environments. Noise levels are typically moderate but can vary based on shop activity.

Note: General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities. Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs. Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position. Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future --Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program—comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? Apply now and let’s build something great together!