Casino HostThe Casino Host is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high-limit guests, and make decisions regarding the issuance of complimentary items. The Host will be expected to exemplify the company mission of providing Hometown Hospitality and delivering Fun and support the core values of Fun, Friendly and Community. The Casino Host is responsible to grow the customer data base of hosted players through one-on-one interactions with our guests and will work, cross functionally and in coordination with the all departments to develop, implement and monitor the annual business plan in order to achieve planned revenue and profits.
General Accountabilities:- Implement strategies and programs to cultivate the market for new and existing high-limit casino guests
- Ensure all hosted guests stay well informed of all special events, promotion and entertainment, etc that are taking place within the properties through direct mail, social media, telemarketing, etc.
- Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
- Organize special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite guests to special events, individual visits, and/or obtain feedback on customer satisfaction
- Assist in creation of action plans and goals of the department.
- Maintain a good communication with co-workers and maintains a positive and professional work environment.
- Facilitate the flow of information throughout the player development area by organizing and presiding over regularly scheduled meetings.
- Responsible for maintaining accurate and thorough records and reports.
- Ensure a maximum level of guest service and satisfaction with high-end guests is achieved and maintained.
- Attend Marketing meetings as a source of knowledge concerning the participation of Player Development employees in up-coming promotions.
- Responsible for achieving specific revenue goals by developing new and existing high-end play.
- Develop new premium players by identifying their interests and encouraging a higher number of return trips through, player events, personalized notes, follow-up phone calls, etc.
- Always maintain strict confidentiality of the guest information.
- Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs. Emphasizes and role models company mission of providing hometown hospitality and delivering fun.
- Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
- Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
- Perform all job duties in a safe and responsible manner.
- Perform other duties as may be assigned by department and/or company management.
Working Conditions:
Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Define problems, collect data, establish facts and draw valid conclusions.
Use all equipment associated with the position, including but not limited to computer keyboard.
Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
Effectively communicate with all levels of team members as well as outside contacts.
Resolve problems and conflicts in a diplomatic and tactful manner.
Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Job Qualifications:
Must be a minimum of 18 years of age.
Experience in gaming operations.
Gregarious, results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues.
Bachelor's degree from a four-year college or university; or a minimum of 1 year of experience in a comparable position; or equivalent combination of education and experience is preferred.
Excellent communication skills both written and oral.
Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public.
Working knowledge of Excel and Word required.
Attention to detail and accuracy.
Maintain confidential information.
Compliance Responsibilities:
Attend required training sessions offered by the casino.
Obtain required license(s).Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
Have knowledge of the Property's programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.
