Springfield, Virginia Suitability/Public TrustOn-site only Information Technology
Overview:
GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.
Responsibilities:- Leads IT support operations for TSA's HQ sites
- Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
- Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
- Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
- Ensure support engineers complete mandatory and job-related training
- Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
Qualifications:
High School with 9+ years of IT customer support engineering experience (or commensurate experience)8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance Posted Salary RangeUSD $94,150.00 - USD $140,000.00 /Yr.
Company Overview:- GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
- But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
- What You Can Expect
- Interview & Hiring Process
- If you are selected to move forward through the process, here's what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee PerksAt GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
