Showroom Attendant - Part TimeThe Showroom Attendant assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Qualifications:- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry preferably within a luxury brand environment
- Calendar management / regional scheduling experience preferred
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Detail oriented, organized and time management skills
- Ability to provide an exceptional client experience aligned to the company values
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
