Medical Interpreter – Bilingual Spanish & Haitian Creole
Position Purpose:
The Medical Interpreter serves as a key member of the healthcare team by facilitating accurate and effective communication between patients, families, and healthcare providers in both Spanish and English. This position supports patient care through interpretation services, patient advocacy, care coordination, and connection to community resources. The Medical Interpreter helps ensure patients understand their healthcare needs, access available services and benefits, and receive high-quality, culturally responsive care within the Patient-Centered Medical Home model. This role also supports clinical operations through documentation, patient follow-up, and cross-functional assistance as needed to promote positive patient outcomes and an exceptional patient experience.
Qualifications
Education/Certification: High school diploma or equivalent required.
Required: Knowledge: Successful completion of in-house training.
Skills/Abilities:
Must be bilingual (Haitian Creole, Spanish and English), preferred. Associate Degree in Communications, Social Work or a related field, and at least two years of work related experience in social services or medical field. Comprehensive knowledge of all available services provided at Health Partners, community resources, intake and evaluation process, interviewing techniques, managing multiple priorities, effective time management practices, problem solving, managing change and conflict. Ability to maintain quality, safety, and/or infection control standards. Ability to maintain calendars and schedule appointments. Individual needs to be compassionate, competent, and assume professional accountability for interactions with consumers, public and staff. In addition, they should be able to function in a team environment, have good work ethics, and a mature understanding of cultural diversity. Knowledge of related accreditation and certification requirements. Benefit Offered:
Paid Time Off (PTO):- Insurance (Medical, Dental, and Vision)
- Paid Holidays403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
- Tuition Reimbursement
- Training Opportunities
- Eligible to apply for the Emerging Leaders Program after 1 year of Employment
- Annual Raises and Bonuses
- Employee Assistance Program
- Essential Functions and Basic Duties:
Promotes effective and appropriate use of integrated health services at HPWO as part of a "Patient Centered Medical Home" (PCMH) model of care.
Providing interpreter services for providers during office visits for medical and/or dental procedures, conducts new patient interviews, and completes patient assessments.
Respects and maintains patient confidentiality.
Obtains necessary releases.
Participates with patients in case conferences/consultations as requested.
Serves as a community liaison; processes referrals received from health center providers (physicians, nurse-practitioners, dentists and other center providers) to other agencies, services or programs, provides assistance in gaining access to essential community resources. When necessary, the advocate will meet with consumer to facilitate access to their resources.
Assists providers (physicians, nurse-practitioners and dentists) with patients presenting in an urgent or crisis situation by facilitating appropriate referrals.
Communicates in a clear, concise, and timely manner with center providers (physician/nurse practitioner/dentists) and other appropriate personnel regarding patient status.
Assists patients in applying for patient assistance prescriptions.
Assists patients with various financial aid applications (Medicaid, Medicare, etc.).Maintains thorough written documentation on patient records, all services and interactions provided to consumers. This includes meeting of any necessary deadlines in completing work due.
Performs in accordance with HPWO policies, as well as social work standards and ethics.
Contributes to quality improvement activities of the center.
Cross-trained to perform receptionist responsibilities related to the clinical team.
Follows all protocols, HIPAA, OSHA, safety, infection control, and biohazard standards while performing all duties.
Assists team with patient follow-up to reach quality measures.
Attends and participates in staff meetings.
Accompany providers and or staff to remote locations, if needed only.
Work Environment:
Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.
