GMET Associate

Job Summary: The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position requires collection of anonymous guest surveys to help hit team goals and metrics. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

Greeting and welcoming incoming and outgoing guests of NHMU Demonstrating customer service standards to both internal and external guess via positive professional communication Knowing and enforcing the policies and procedures of the GMET department and museum at large. Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead Being aware of daily activities and programs happening in the museum Maintaining Gallery and Info Desk cleanliness Using and maintaining the tools provided for hosting. Proactively engaging with guests in the galleries and other public spaces, including collecting COVES guest surveys. Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit. Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience. Attending monthly staff meetings and/or after-hours events. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Full Time or Part Time? Part Time

Open Until Filled