AAA Ambulance has been serving the Pine Belt area since 1965. We are seeking to employ an experienced, poised, and self-disciplined Communication Center Manager to oversee daily operations in the Communications Center in Hattiesburg, Mississippi. This role is responsible for monitoring, assisting, and directing the intake, processing, and delivery of emergency and non-emergency requests for air and ground ambulance service. The candidate must be self-motivated, detail-oriented, and skilled at problem-solving. This position offers the opportunity to lead a diverse team, strengthen Communications Center operations, and contribute to the overall success of our organization.
Key Responsibilities: Plan, organize, and direct communication functions across the organization.
Lead and supervise a team of Emergency Medical Dispatchers, ensuring high performance and professional development through coaching and mentoring.
Oversee communications center management activities, including monitoring call quality, managing workflows, and ensuring adherence to service standards.
Oversee Communications Center policies and procedures related to emergency calls, non-emergency calls, standbys, and other patient-care transports.
Coordinate communication processes to support efficient emergency and non-emergency response operations.
Implement and enforce established Communications Center policies.
Prepare the annual operational budget for the Communications Center and ensure expenses within the manager’s area of responsibility remain in compliance.
Assist with developing recommendations for capital communications equipment.
Hire and support personnel in the Communications Center.
Serve as the Quality Improvement Coordinator for the IAED Protocols used to ensure that the goals of the quality improvement program are achieved.
Monitor daily Communications Center staffing and transport scheduling.
Maintain proficiency in all communications hardware and software.
Maintain proficiency in the TCS/Flight CAD.
Conduct monthly and as needed quality assurance reviews using IAED-approved protocols and Aqua software.
Produce monthly EMD scores.
Required Qualifications, Skills, and Experience
Proven supervisory or management experience in a call center.
Bachelor of Science degree in a related field or four years of EMS-related communications management experience.
Current Emergency Medical Dispatcher Certified with a minimum of five years’ experience.
EMD-Q Certified or ability to become certified within 90 days.
IAMTCS certification required within six months.
Knowledge of local, regional, and state laws, rules, and regulations pertaining to emergency medical dispatch.
Strong leadership skills with the ability to motivate teams in a fast-paced setting while managing multiple priorities effectively.
Comprehensive knowledge of Communications Center functions and related equipment.
Knowledge of business, management, and fiscal practices, with a demonstrated ability to implement these skills effectively.
Excellent organizational abilities and communication skills.
As Communications Center Manager, you will lead a dedicated team committed to delivering outstanding service. Your leadership will support effective communication strategies and help foster a work environment built on teamwork, accountability, and excellence.
Salary will be based on experience, and reasonable relocation assistance may be considered.
401(k)
Health, Dental, Vision, and Group Life insurance
