Payroll Administrator

Location: Meriden, CT

Employment Type: Full-TimeNOT REMOTE

Company: Express Employment Professionals – Meriden

The Opportunity: Express Employment Professionals is seeking a highly organized, detail-oriented Payroll & Accounting Coordinator to join our Meriden team. This is a critical position within our office. You will be responsible for ensuring that 200+ temporary and contract associates are paid accurately and on time each week, while also managing accounts receivable, accounts payable, client account setup, billing, and administrative troubleshooting. We’re looking for someone who takes ownership of their responsibilities. The right person doesn't wait for problems to become emergencies, they identify issues, communicate, follow through, and get them resolved. Accuracy matters. Deadlines matter. And because our work directly impacts people's paychecks and our clients' businesses, people matter most.

Payroll: Process accurate, on-time weekly payroll for 100+ temporary and contract associates. Collect, review, and verify timecards and timekeeping system entries. Proactively follow up with clients and associates regarding missing, incomplete, or questionable hours. Resolve payroll discrepancies, adjustments, and associate pay questions promptly and professionally. Maintain accurate associate payroll records, direct deposit information, and tax withholding documentation in accordance with company and state requirements. Support garnishment processing, payroll corrections, and year-end reporting as needed. Review payroll information for accuracy before final processing and identify potential discrepancies before they become problems.

Accounts Receivable & Billing: Generate and distribute weekly client invoices accurately and on schedule. Post payments, reconcile client accounts, and maintain accurate and current AR records. Monitor aging reports and proactively follow up on past-due balances with professionalism, courtesy, and persistence. Research and resolve billing disputes, credits, payment discrepancies, and invoice corrections. Maintain clear documentation of collection activity and client communication. Prepare AR summaries and collection status updates for the owner. Escalate significant past-due accounts or potential collection concerns appropriately.

Client Administration, Setup & Troubleshooting: Set up new client accounts within our systems, including bill rates, pay rates, job orders, invoicing preferences, and contact information. Configure and support client timekeeping and billing portals. Serve as a go-to resource when client payroll, timekeeping, billing, or account systems aren't working properly. Troubleshoot rate errors, approval issues, portal access problems, and other account discrepancies through resolution. Partner closely with recruiters and account staff to keep client information current as rates, contacts, job orders, or contract terms change. Ensure new client accounts are established correctly from the beginning to prevent payroll and billing issues later.

Qualifications: 2+ years of experience in payroll, accounts receivable, accounting support, or office/operations administration.

First Class Customer Service: Staffing industry experience is strongly preferred. Strong math, reconciliation, and problem-solving skills with exceptional attention to detail. Proficiency with Microsoft Office, particularly Excel, and confidence learning new payroll, timekeeping, accounting, and billing systems. Strong computer skills and the ability to work efficiently across multiple systems and applications. Excellent written and verbal communication skills. Friendly but firm approach to collections, follow-up, and problem-solving. Ability to organize and prioritize responsibilities while managing multiple weekly deadlines. Ability to work independently, recognize problems, and take initiative to resolve them. High level of discretion when handling payroll, financial, employee, and client information. High school diploma or equivalent required; associate or bachelor's degree in accounting, business, finance, or a related field is a plus. Bilingual English/Spanish is a plus.

What Success Looks Like: Success in this position is easy to recognize: Payroll is accurate and on time—every week. Missing timecards and discrepancies are identified and resolved before payroll deadlines. New clients are set up correctly the first time. Client billing is accurate and timely. Accounts receivable stays current, and past-due balances are actively managed. Accounts payable is organized, documented, and processed appropriately. Payroll, billing, and client account problems are addressed quickly rather than passed along. Unemployment and workers' compensation matters are handled on deadline and thoroughly documented. Records are accurate, organized, and easy to understand. Associates, clients, recruiters, and teammates know they can count on you. The owner doesn't have to chase the details—you take ownership of them.