Full-timeNYCQualifications 7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation. Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune. Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations. Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management. Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration. Microsoft, ITIL, or other relevant technical certifications are preferred. Must-have / non-negotiable Strong executive/VIP support experience and a true white-glove service mindset Excellent communication and interpersonal skills Professional, patient, discreet and comfortable working directly with senior executives Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience Comfortable supporting executive meetings, conference rooms and presentations Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved Collaborative team player Ability to be onsite in NYC four days per week and responsive when executive needs arise Preferred / nice-to-have Intune, Exchange Online, SharePoint and OneDrive experience Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron Networking/VPN and endpoint-management experience Microsoft, ITIL or similar certifications Broader cybersecurity knowledge
