Reports to: District Manager
Key Partners: Brewistas, Shift Leads, NSO Team, and Stand Office Support
Position Summary:
The Stand Manager assumes full responsibility for their stand locations growth, profitable operation, staffing, and the preservation of 7 Brew's culture, mission statement, and values. The Stand Manager is the leader of their crew and maintains genuine connections with them and the unique nuances of business at their stand(s). In addition to scheduled shifts, the Stand Manager is expected to coach, train, perform admin duties, and oversee operations.
Key Responsibilities:- Stand Managers must meet established KPI's (Staffing, Bench Strength, Labor Cost Controls, Guest Experience, Inventory, Ticket Times, Stand Profitability, and New Hire Training Completion).Champion the 7 Brew culture of speed, quality, and service always.
- Provide regular feedback and coaching to each team member on strengths and areas of growth
- Create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
- Partnership with the Facilities Maintenance team in ensuring equipment is operating and service tickets are placed when equipment is not working.
- Facilitate team bonding and development through regular meetings and events for the team.
- Ensure the team is knowledgeable and meets all health requirements
- Develop new leaders such as ACE Trainers, Shift Leads, Senior Shift Lead, and Manager in Trainings
- Delegate tasks to the Aces & Senior Shift Lead team to facilitate stand efficiency and appropriate training development for new team members.
Guest Experience & Operations:
Deliver an exceptional guest experience through friendly, engaging, and personalized interactions.
Support a culture focused on speed of service, product quality, and guest satisfaction.
Address guest concerns professionally and elevate issues when appropriate.
Lead by example in creating memorable guest experiences.
Required Skills:- Strong leadership and communication abilities, with experience managing diverse teams.
- Ability to coach, inspire, and hold teams accountable to high-performance standards.
- Comfort working in a fast-paced, dynamic environment with competing priorities.
- Adaptability to shifting needs, feedback, and operational challenges.
- Proficiency in Microsoft Office Suite, Power BI, and company reporting tools
- High-energy, fast-paced drive-thru coffee stand environment
- Frequent exposure to noise, music, and changing outdoor weather conditions
- Ability to work one weekend day per week
- Flexible scheduling including early mornings (5 am), late nights (11:30 pm), weekends, and holidays
- On-call availability to promptly address any needs or emergencies at the stand during off hours
Essential Job Functions: To perform this role successfully, a team member must be able to:
- See clearly at near and far distances; distinguish colors, patterns, and text
- Hear and communicate effectively in-person, over the phone, and through headsets
- Sit, stand, and move about for extended periods; regularly drive between locations
- Use of hands and fingers for equipment operation, typing, and tool handling
- Bend, reach, stoop, squat, climb ladders and lift up to 50 lbs regularly
- Work efficiently under pressure, multitask, and meet shifting deadlines
- Quickly learn new processes, stay focused, and make timely decisions
- Communicate clearly, think critically, adapt to feedback, and lead with creativity
Qualifications:- 2+ year prior hospitality (restaurant, hotel, or retail) experience in a leadership capacity
- Prior experience in training, coaching, and motivating other team members.
- Strong leadership, communication, and organizational skills.
- Reliable, detail-oriented, and capable of leading multiple priorities.
- Experience using scheduling tools, labor management, and operational systems.
Compensation & Benefits:
The anticipated salary range for this position is $55k- $80k annually, includes eligibility for a quarterly incentive based on stand performance. Actual compensation will be determined based on experience, skills, qualifications, and other legitimate business factors. Eligible team members are also offered to participate in various benefit programs that include health, dental and vision coverage, education assistance, and participation in the Company's 401(k) plan. Success in This Role A successful Stand Manager operates with strong execution, accountability, and alignment to Brew Horizons and 7 Brew standards. The Stand Manager coaches team members to meet or exceed key performance indicators, and proactively addresses operational, staffing, training, and cultural opportunities in their stand before they become larger issues. This leader reinforces a positive and high-performance environment, communicates clearly with the district manager and ensures the team delivers the speed, quality, service, and kindness expected of the brand.
NOTE:
The essential responsibilities of this position are described above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, Brew Horizons LLC job descriptions are not intended to be all-inclusive, and this document in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may perform other duties and tasks as assigned and other related duties as needed to meet the organization's ongoing needs. Brew Horizons reserves the right to change or assign other duties to this position as required. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our team members unique. NOTICE:An artificial intelligence (AI) tool is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: The candidate's ability to perform the tasks in the available job role. The candidate's self-rated skill proficiency. The candidate's fit for this job posting. The use of AI technology is used to converse with candidates, screen based on the position's criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired
Location: 7 Brew - Miami - SW 88th St + SW 162nd - FL - SW 162nd Ave & SW 88th St
