Quality Engineer

Quality Engineer – Warranty / Customer QualityDuties and ResponsibilitiesLead or support root cause analysis using structured problem-solving methodologies and implement solutions under tight deadlines (8D, 3-panel, 5 Why) Participate in regular customer reviews to validate, analyze, and assign responsibility for warranty claims; communicate findings to internal teams so process and supplier issues can be resolvedServe as a primary point of contact for customers and internal stakeholders through one-on-one discussions, group meetings, presentations, and written reportsOrganize, document, and track warranty-reduction initiatives, including feasibility, cost impact, action owners, and implementation dates (clean-point tracking) Develop, implement, and monitor corrective actions with cross-functional teamsDrive timely closure of customer complaints and warranty casesSupport new-program launch activities so lessons learned from field issues are built into the processTrack warranty trends, failure modes, and field-return dataPrepare reports on warranty performance, KPIs, and cost impactMaintain warranty databases and data accuracyAttend warranty meetings, reviews, and auditsApply lessons learned from DFMEA/PFMEA and control plansLead or support initiatives that improve product reliability and durabilityCreate and submit technical reports on a daily basisEducationBachelor’s degree in Engineering (Mechanical, Industrial, Automotive, or related field) Experience & Qualifications3–5 years in quality / warranty engineering preferred (not required)3–7 years in automotive manufacturing or assemblyWorking knowledge of engineering principles applied to product design and productionUnderstanding of materials, production processes, quality systems, and cost driversFull working knowledge of APQP, process flow, work instructions, and control plansTechnical SkillsCore Tools (SPC, MSA, PPAP, APQP) Structured problem-solving (8D, 5 Why, Ishikawa, 5-Phase, Drill Deep & Wide, 3-Panel) Ability to read engineering drawings and specifications (GD&T)SAP experienceStrong proficiency in Microsoft Office (Excel, Word, PowerPoint) Excellent written and verbal communication; comfortable in customer-facing settingsProven ability to work with complex data and drive root-cause solutions