Ticket Office Lead
priority dispatchDenver, CO
$19.00 - $19.50 Hourly
APPLYTicket Office Lead
priority dispatchDenver, COMid L4
$19.00 - $19.50 Hourly
First-Line Supervisors of Non-Retail Sales WorkersFirst-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
APPLY NOW# Ticket Office Lead Powderhorn - Mesa, CO 81643
Overview: Salary Range$19.00 - $19.50 Hourly
Description:
POSITION SUMMARY/PURPOSE:To lead daily operations of the ticket/season pass sales office. Assist in the development and sales of all season pass and lift ticket products. Maintain a strong team to ensure exceptional guest service.
ESSENTIAL FUNCTIONS:
- Sell season passes, multi-day products, and daily lift tickets.
- Utilize resort system (Axess/Clics) for product development, selling, reporting, etc.
- Assist Marketing & Sales Supervisor to train all departments that sell daily lift tickets.
- Responsible for handling guest service issues such as refund requests, complaints, and season pass/ticket problems.
- Responsible for revenue control for all lift tickets and season pass products, verifying all on-mountain access.
- Reconcile daily deposits and deliver to cash room.
- Assist with implementing departmental policies, goals, objectives, and procedures, conferring with company officials and staff members as necessary.
- Assist in enforcing dress standards, state, and federal employment codes.
- Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
- Assure compliance with established company safety procedures and employee policies.
- Resolve personnel, operational and guest issues independently.
- Work with Marketing department to ensure planned, coordinated and executed sales events for products.
- Review the invalid scan reports and report anomalous and/or fraudulent activity.
- Communicate goals and objectives and inspire employees to achieve those goals.
- Direct and coordinate department's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost control and program improvement.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Monitor and purchase all required ticket and office supplies for the department.
OTHER FUNCTIONS:
- Coordinate daily team and weekly safety meetings.
- Assign an acting member of the safety committee representing the Ticket Office.
- Assist with other duties as assigned. CUSTOMER SERVICE/GUEST RELATIONS:Key public interaction position. Develop and maintain positive public perception of the department/company. Must have the ability to inspire, train, develop and instill a guest service attitude in all employees.
QUALIFICATIONS:
Skills- Strong communication ability (both written and verbal).- Strong leadership skills.- Ability to influence others to perform their jobs effectively and to accept responsibility for decisions.- Must be able to function with minimum supervision.- Ability to make critical decisions while following company procedures, and to reason and react with quick, thoughtful judgment, while remaining calm under pressure.- Superior interpersonal and organizational skills.- Ability to perform in a stressful, noisy and/or crowded environment.- Ability to maintain an orderly and professional work area.- Basic computer skills utilizing Microsoft Office products and company systems.- Detail oriented and strong organization skills.- Ability to develop and maintain strong guest and employee relations.
Education/Certification:
High school education required, college preferred. Experience 1-2 years leading a department that includes sales, customer relations, and product delivery.
WORKING CONDITIONS:
Will work alone or with others. Must navigate deep snow, icy, uneven and rocky terrain to and from Ticket Office.
PHYSICAL REQUIREMENTS:
Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate colder temperatures. ATTENDANCE:This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday - Sunday from 8:30am-3:30pm during ski season.
Matching similar jobs
Level
Mid L4
Salary
$19.00 - $19.50 Hourly
Location
Denver, CO
Occupation
First-Line Supervisors of Non-Retail Sales Workers
Industry
Skiing Facilities
Posted
2 days ago