Client Services Representative Batavia, IL, United States Customer Service17.00 - 19.00 Vanco International is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. Vanco is a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders.
Job Type:
Contract role for 520 hours, close to 3 months and the probability to getting converted into a perm/full time role.
Anticipated Start Date: ASAP
Hours: Monday Friday, 8 am 5 pm and start at 7 AM on Fridays
Experience: Entry LevelPrior customer service experience preferred. (0-5 years)
Duties and Responsibilities:- Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities
- Assist customers with account questions or processes
- Process incoming orders daily
- Create return advices for all returned items, price discrepancies, and defective items
- Assist with daily administrative duties
- Ability to research and resolve issues in a timely manner while prioritizing other duties
- Participates in the ongoing goal of process improvement
Preferred Skills:- Excellent attention to detail, organizational skills, and time management skills
- Strong written and verbal communication, including proper grammar and punctuation
- Listen attentively to customers, identify needs/problems, and provide assistance
- Proficient in Microsoft applications, particularly MS Excel
- Multitask while maintaining a high level of efficiency
- Ability to navigate data entry system and other relevant applications
- Ability to work with colleagues to achieve team goals
- Creative problem solving
Required Education:
Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted.
