Sales Support Representative (Fife)

Sales & Quoting Support: Process and manage incoming customer orders for the assigned plant and sales territory. Prepare accurate customer quotes based on provided specifications, measurements, drawings, equipment information, and project requirements. Review customer requests to identify the products, materials, dimensions, configurations, and other information required to develop an accurate quote. Work with Regional Sales Representatives, Engineering, Production, and other internal teams to gather information needed for complex or non-standard quotes. Review drawings, equipment schedules, specifications, and other technical documents to determine quoting requirements. Identify missing, conflicting, or unclear information before a quote is released to the customer. Calculate pricing based on CDI products, materials, labor, production requirements, freight, and other applicable costs. Generate, track, revise, and follow up on sales quotes, proposals, and bids. Convert approved quotes into accurate customer orders while ensuring all quoted specifications and requirements are carried through to order entry. Maintain accurate records of quotes, revisions, pricing, and customer requirements within CDI's CRM and management systems. Recognize when a quote requires additional engineering review or approval and coordinate with the appropriate CDI team member. Assist Regional Sales Representatives with pricing, quoting, order entry, customer follow-up, and technical information.

Production & Logistics Coordination: Coordinate with the Plant Production Manager and Logistics Coordinator to ensure production and shipping schedules align with customer commitments. Communicate changes to customer orders, priorities, and delivery requirements to the appropriate internal teams. Monitor orders through the production and shipping process and proactively identify potential delays. Escalate issues that could impact customer commitments or sales opportunities.

Sales Administration & Documentation: Maintain accurate customer records, order history, sales pipeline information, quote history, and other required data within CDI's CRM and management systems. Prepare product submittals, sales packets, technical documentation, and other materials for customers and prospects. Process and track product sample requests, including coordinating preparation and shipment. Maintain organized and accurate sales and quoting documentation. Assist with revisions to quotes and customer documentation as project requirements change.

Reporting & Performance Support: Assist with weekly and monthly sales reporting for the assigned plant and territory. Compile sales activity, quote activity, order volume, quote-to-order conversion, and other performance metrics as requested.

Education & Experience: High school diploma or equivalent required; additional education in business, engineering, drafting, estimating, or a related field is a plus.2+ years of experience in sales support, customer service, estimating, quoting, order management, engineering support, drafting, manufacturing, or a related role preferred. Prior experience preparing quotes, estimates, or proposals is strongly preferred. Experience interpreting engineering or mechanical drawings is strongly preferred. Experience with HVAC equipment, sheet metal, curb adapters, construction, manufacturing, or related industries is a plus. Experience using CRM, ERP, quoting, estimating, CAD, or order-entry systems preferred. Experience working with dimensions, measurements, specifications, material requirements, or manufacturing processes is highly desirable.

Knowledge, Skills & Abilities: Strong understanding of quoting and estimating principles. Ability to accurately interpret customer requirements and technical information. Ability to read and understand basic engineering, mechanical, HVAC, or fabrication drawings. Strong mathematical and analytical skills with the ability to work accurately with dimensions, quantities, pricing, and measurements. Excellent verbal and written communication skills. Strong customer service skills and a professional, patient demeanor. Highly organized with the ability to manage multiple priorities and deadlines. Exceptional attention to detail and accuracy. Strong analytical and problem-solving skills. Ability to communicate effectively across Sales, Engineering, Production, Logistics, and Leadership. Ability to take ownership of tasks and follow them through to completion. Comfortable working in a fast-paced manufacturing environment. Ability to learn CDI products, processes, HVAC equipment, and industry terminology. Proficient with Microsoft Office and comfortable learning new software and technology. Ability to lift up to 25 pounds occasionally.