Job Summary:
We are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership, a various departmental teams.
Key Responsibilities:- Diagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Provide executive/VIP/white glove support
- Provide face to face customer service and walk in support
- Conduct device migration transitioning between Windows and Mac environments.
- Software Deployment & Patch Management:
- Provide technical assistance for desktop client applications, ensuring optimal software performance.
- Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
- Handle procurement, disposal, and inventory tracking of IT hardware.
- Manage devices through Intune and JAMF for enterprise-wide security and configuration.
- Incident and problem management, leveraging NexThink for in-depth problem analysis.
- Deliver desk-side assistance, conference room technology support, and field services for remote sites.
- Required Qualifications3–5 years of hands-on desktop support
- Executive/VIP/White Glove Support experience
- Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Walk-in Support experience
- Device Migration: Experience with seamless transitions between Windows and Mac environments.
- Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.
- End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
- Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
- Ability to handle procurement, disposal, and inventory tracking of IT hardware.
- Experience managing devices through Intune and JAMF for enterprise-wide security and configuration.
- Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
- Experience providing on-site & remote IT Support
- Exceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment.
- Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHCNationwide Vision provided by UHCFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k PlanBasic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
