Datacenter Field Operations Technician

Position Type: Contract About the Role: We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Technical Skills:  Skill Area Requirement Structured Cabling Expert-level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP) Fiber Optics Splicing, termination, OTDR testing, cleaning, connector inspection (microscope) Rack & Stack Data center rack installation, cable management, labeling standards Hardware Handling Network switch/router installation, line card insertion, optics installation (ESD compliance) Testing Tools OTDR, optical power meter, VFL, loopback adapters, cable certifiers Physical Layer Troubleshooting Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors) Ticketing Systems Ability to use workflow management tools for ticket tracking and closure Liquid Cooling Systems Familiarity with AALC rack systems, hose connections, valve operations (preferred) Experience 2–5 years of experience in data center cabling, network hardware installation, or telecommunications Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments Experience with large-scale rack deployment projects (50+ racks) Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray) Experience working with liquid-cooled rack systems (AALC) preferred Experience with barcode scanning and asset management workflows preferred Preferred Qualifications: BICSI certification (Installer, Technician) or equivalent OSHA 10/30 certification Experience in hyperscale data-center environments — multi-tenant or campus-scale Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking Background in either telecom carrier ops or large enterprise network repair