Sales Development Representative (New York)

Role Description: City Hive is looking for a Sales Development Representative to join a new team focused on helping our existing merchant network unlock additional growth opportunities across marketplaces and direct e-commerce. Unlike a typical SDR role focused primarily on generating leads and booking meetings, you'll work directly with existing City Hive merchants and own the process from initial outreach through successful activation. You'll proactively identify opportunities for merchants to expand their businesses across new channels, guide them through onboarding, resolve issues that could prevent activation, and ultimately get them live. This role is ideal for someone who is highly motivated, comfortable on the phone, organized, persistent, and excited by measurable goals. Your success won't be measured by how many meetings you book—it will be measured by how many merchants you successfully get live.

Qualifications: We're looking for someone who is naturally comfortable taking ownership and driving toward measurable results. You don't need to come from a traditional sales background, but you should be comfortable speaking with business owners and proactively reaching out throughout the day. The strongest candidates will have:

• Strong verbal and written communication skills
• Confidence making a high volume of outbound calls and speaking directly with business owners
• A persistent, follow-through-oriented approach
• Strong organizational skills and the ability to manage a large pipeline of merchants simultaneously
• Comfort working toward clear monthly performance goals
• The ability to learn new software and explain technology in simple terms
• Strong problem-solving skills and a willingness to troubleshoot onboarding issues rather than simply passing them along
• A collaborative attitude and willingness to share what's working and what isn't with the broader team
• The ability to work from our New York City office