Move In Specialist Corporate Headquarters - Phoenix, AZ 85027
Overview: Position Type Full Time Category Customer Service
Description:
CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder's needs while also working within the guidelines of their insurance coverage. Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley. As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening. CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.
About the Role:
We're seeking a Move In Specialist to help customers complete the final steps needed to move into temporary housing after an insurance-covered loss, such as a fire, flood, or storm. This is mainly an administrative position. The role involves reviewing documents, entering information into company systems, following up on missing items, coordinating with several departments, and making sure every part of the move-in is completed correctly and on time. The Move In Specialist works with customers, insurance adjusters, landlords, property managers, furniture providers, and internal CRS teams. The person in this role must be highly organized, comfortable managing several claims at once, and able to catch errors before they cause delays or additional costs.
Compensation:
$22.00/hr (approx. $45,760/yr). Monthly performance bonuses supplement the hourly pay. Training: approximately 90 days, MondayFriday, 8:00 AM 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period.
Schedule: MondayFriday, 8:00 AM 4:30 PM
Hybrid:
(after 3 month training period, based on consistent performance) 1 day in office, 4 days remote per week Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
Duties/Responsibilities:- Review assigned temporary housing claims and determine what is still needed before the customer can move in.
- Communicate professionally with customers, insurance adjusters, landlords, property managers, and internal departments by phone and email.
- Work to arrange furniture, appliances, and household items for the temporary home.
- Confirm deadlines and important dates throughout every step of the process.
- Complete final confirmation calls with customers before they move in.
- Explain important move-in details and answer customer questions.
- Follow up on missing leases, signatures, approvals, payments, and other required documents.
- Finalize the move-in in the CRS system once all requirements have been completed.
- Enter accurate and detailed notes in Salesforce or other company systems.
- Review insurance coverage information to make sure costs remain within the available housing allowance.
- Identify and report possible errors, delays, missing information, or costs that have not been approved.
- Resolve customer questions or concerns promptly and professionally.
- Escalate urgent or complicated problems to management when needed.
- Provide overflow coverage for housing calls during periods of high call volume.
- Assist with reports, claim research, audits, and performance tracking.
- Work outside of the normal schedule when needed, especially during major storms, wildfires, natural disasters, or other high-volume periods.
- Daily Expectations:
- The Move-In Specialist is expected to:
- Manage multiple claims and deadlines at the same time.
- Review the assigned workload throughout the day.
- Respond to customers, adjusters, landlords, and internal teams in a timely manner.
- Maintain accurate and current claim notes.
- Complete follow-ups and close outstanding tasks.
- Use the required move-in checklist and follow CRS procedures.
- Stay available through the company's phone, email, messaging, and claim-management systems.
- Ask questions or request support when information is unclear.
- Take responsibility for assigned claims and follow tasks through completion.
- Meet established production, quality, phone, and service expectations.
Qualifications:
High school diploma or equivalent required.
At least three years of customer service experience required.
Administrative, insurance, accounting, auditing, housing, property-management, or document-review experience preferred.
Experience reviewing contracts, leases, invoices, financial records, or detailed documents is helpful.
Previous experience working in a deadline-driven office or remote environment is preferred.
