Health Center Relations Specialist - Stapley Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Stapley Health Center in Mesa, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one-year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you! The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. Health Center Relations Specialist Duties Include: Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values. Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check. Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types. Benefits & Wellness Multiple medical plan options, including a no-premium plan for employees and their families Multiple dental plan options, including orthodontic coverage Vision insurance Group life and disability insurance Pet insurance 401(k) plan with company match Interest-free medical line of credit Financial education, planning, and support resources Monetary company contribution toward eligible benefits Bilingual pay differential Generous Paid Time Off (PTO) 3 weeks off in the first year Paid Sick Time 10 paid holidays annually Comprehensive wellness program featuring wellness challenges, activities, and prizes Employee Assistance Program (EAP) available to employees and their family members Trip Reduction Program Ongoing professional growth and career development opportunities, including: Scholarships Clinical supervision Continuing Education Units (CEUs) Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU) Access to the Working Advantage Employee Discount Program, with savings on: Gym memberships Car rentals Flights, hotels, movie tickets, and more
Qualifications:
High School Diploma, GED required for this position or associate's degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred. At least one-year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered. Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred. Intermediate level of competency in Microsoft Suite and web-based programs. Experience in managing a wide range of administrative, support-related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment. Excellent written and verbal communication skills. Proven track record of delivering a high level of customer service in a healthcare setting. This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. Must pass a TB Test, a criminal background check and drug test
