We need someone who can work 5 days onsite in Grand Rapids MI. Please do not apply if you are not local. This is a 12 month contract role and it can be extended yearly.
Summary:
This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.
Primary Duties and Responsibilities:
Installing and configuring Dell Hardware & peripherals.
Image, upgrade pc/MacBook hardware.
Install programs/software with executables and SCCM software center.
Coordinate directly with end-user in setup of new device, shipping and return of old pc.
Respond to post deployment application and hardware issues related to refresh.
Experience with end-user virtual private network configuration (Pulse, AoVPN).Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
Assist in employee On-boarding process, including equipment procurement & imaging.
Utilize ticketing system to document service request and incidents.
MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
Printer management including standard break/fix of hardware, software, and networking issues.
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
Qualifications:
One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
CompTIA A+ Certification, MCSE, or other IT Certifications.
Working knowledge of and experience with Windows10, Office365, Teams and SCCM.Experience with Inventory / Asset Tracking software.
Ability to follow written IT policies and procedures.
Strong communication and interpersonal skills.
Strong organizational skills and a strong attention to detail.
