Verification Specialist Position will assist providers in completing registration and enrollment requirements for direct deposits. The Verification Specialist position require candidates to go into the Zelis St Petersburg office two (2) days per month.
What You'll Do:- Respond to client inquiries via phone, email, and in-person meetings in a timely and professional manner.
- Provide accurate information and assistance to clients regarding products, services, and policies. Requires knowledge of the Zelis products and services.
- Resolve client issues and complaints efficiently, ensuring client satisfaction and retention.
- Manage client accounts, ensuring all client information is up-to-date and accurate.
- Conduct regular check-ins with clients to assess their needs and satisfaction levels.
- Investigate and resolve client issues by coordinating with internal departments.
- Escalate complex issues to higher-level support or management as needed.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
- Maintain detailed and accurate records of client interactions and transactions.
- Prepare and submit regular reports on client inquiries, issues, and resolutions.
- Identify trends in client issues and provide feedback to improve processes and services.
- Stay updated on company products, services, and policies.
- Provide clients with information on new products and services that may meet their needs.
- Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience.
- Support other team members during peak times or when additional help is needed.
- Shift will be 11:30 AM - 8:00 PM ESTWhat You'll Bring to Zelis:
- HS Diploma & 0-1 yrs
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
