Client Partner — Retail (Seattle based) Join our team as a Client Partner, where your specialized experience in the Retail industry will drive impactful client relationships and fuel business growth. As a Senior Client Partner within the Retail domain, you will play a hybrid role: the majority of your time will be spent deepening and growing our existing retail, e-commerce, and consumer goods relationships, while a meaningful portion is dedicated to identifying and winning new logos to expand Mastech Digital's footprint in the vertical. You will lead client engagements and act as a trusted strategic advisor, aligning AI, data, and digital transformation initiatives with client objectives to deliver measurable outcomes such as improved customer experience, supply chain efficiency, and revenue growth.
Key Responsibilities: Account Growth & Farming (~70%)
- Build and deepen relationships with senior stakeholders across an existing portfolio of Retail and Consumer organizations.
- Own the revenue and growth targets for one or more retail accounts.
- Lead account planning, mining, and farming activities to expand wallet share and drive renewals.
- Act as a trusted partner by understanding the intersection of business strategy, customer behavior, supply chain dynamics, and AI/Data Analytics capabilities.
- Collaborate with Data Analytics / Engineering and Presales teams to define customized expansion solutions using AI/ML, Data, and Analytics.
- Partner with the GTMs and Delivery team to ensure high-quality execution and client satisfaction.
- Act as the escalation point and ensure SLAs are met. New Logo Acquisition & Hunting (~30%)
- Identify, prospect, and build relationships with net-new Retail, E-commerce, and Consumer Goods logos.
- Build and manage a qualified pipeline of new business opportunities aligned to account growth targets.
- Support new business development efforts via proposals, SOWs, and pitch decks.
- Work with marketing teams to develop AI-led value propositions for the Retail vertical and use them to open new accounts.
- Represent Mastech Digital at industry events and forums to generate new business leads. Experience
- 8–12 years in client-facing roles that combine account management/farming with business development/hunting (e.g., Account Management, Consulting, Pre-sales, New Business Development).
- Prior experience working with or selling to Retail, E-commerce, or Consumer Goods clients is a must.
- Demonstrated track record of both growing existing accounts and winning net-new logos.
- Strong understanding of AI/ML, data platforms, or analytics solutions.
- Experience managing a 7mn – 10 mln account portfolio, plus a track record of new business origination, is a plus. Technical Fluency
- Ability to understand and position AI-driven solutions (e.g., personalized recommendations, demand forecasting, computer vision for store analytics, pricing optimization).
- Exposure to modern data platforms (e.g., Master Data Management, Informatica, Snowflake, Databricks, Azure, AWS).
- Comfort working with technical teams to translate business problems into Data Analytics and AI/ML solutions. Soft Skills
- Executive presence and ability to influence C-suite stakeholders.
- Consultative selling and prospecting skills, with comfort operating in both farmer and hunter modes.
- Strong written and verbal communication skills.
- Entrepreneurial mindset and ability to work in a fast-paced, evolving environment.
Qualifications:- Bachelor's degree in a related field.
