Range Operator/ Customer Service Associate -Golf Club Chelsea - New York, NYOverviewSalary Range $18.00 Hourly Position Type Full-Time/Part-Time
Description:
The Golf Club at Chelsea Piers is Manhattan's most popular destination to learn, practice, and play. Located on the scenic Hudson River, the Golf Club hosts a state of the art automated tee up driving range and teaching academy. The Golf Club Academy offers instructional programs for kids and adults who can elect to learn in group or individual settings. The Golf Club is seeking candidates who are outgoing, cordial, career-oriented, and passionate to join our Customer Service Team. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences. Candidates should be prepared to work in a fast-paced team environment and may be called upon to handle various aspects of club operations. The Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day. There are full-time and part-time positions available.
Responsibilities:- General Responsibilities
- Exhibit outstanding customer service to members and guests
- Maintain a positive attitude and take initiative
- Front Desk Responsibilities
- Consistently greet all clients in person, via email, and over the phone
Keep abreast of and provide pertinent information to clients, vendors, and team members: specials, events, programming etc.
Effectively manage client inquiries through active listening and offering alternative options where applicable
Monitor visitor access and maintain security awareness
Actively engage and build positive relationships with members
Update and monitor the Dash point of sale program and NoWait Reservation SystemAssist with administrative tasks and perform cashiering duties as needed
Maintain a clean, safe, and organized workspace
Front Entrance Checkpoint
Proactively greet clients upon entry
Be mindful of capacity regulations and inform clients as needed
Capture clients' names and reservation time upon entry
Monitor the stalls and alert customer service when clients' sessions have lapsed
Range Operator
Maintain a clean, safe, and organized environment throughout the facility, focusing on the outdoor hitting bays
Prioritize the clients and be proactive in your communications
Consistently greet returning clientele and welcome new guests
Effectively manage client inquiries through active listening and offering alternative options where applicable
Ensure smooth operation of the tee-line through calling out open stalls, recognizing and correcting stall errors, and maintaining awareness of the ball distribution system
Assist with events/Water Hazard service
Qualifications:- Must be adaptable and enjoy working in a fast-paced, all-hands-on deck, team environment
- Superior front line customer service skills (hospitality experience a plus)
- Excellent communication and interpersonal skills
- Energetic and welcoming demeanor
- Ability to sell and recruit members on programming and membership opportunities
- Friendly and professional phone etiquette
Proficient in Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)
