Work Experience • 5+ years of relevant product analyst experience (required) • Experience in data mapping across systems • Excellent written and verbal communication skills including technical writing skills • Strong analytical, problem-solving, and technical writing skills • Strong team player • Ability to work independently and as part of a team • Ability to complete tasks with high levels of precisionMUST HAVE SKILLS: • Proven experience in Jack Henry Core Banking platform (New Digital Core) • Proven experience in Jack Henry Banno (front end) & Open Anywhere (Onboarding application) • Design & define training framework for digital channel operations teams • Define training documents for new digital channel operations team • Define a training matrix structure for L0-L3 tiered support across Jack Henry & 3rd party applications and their scope of service • Execute training for operations team members (L0-L3 levels) • Guide users on self-service capabilities for L0 level support
