Strategic Account Manager / Director We are seeking an experienced Strategic Account Manager / Director to own and grow key hyperscale, cloud, and AI data-center customer relationships across North America. This role will serve as the primary commercial owner for assigned strategic accounts, working closely with customer engineering, sourcing, operations, supply chain, and executive leadership teams. Internally, the individual will coordinate cross-functional teams across sales, product, engineering, manufacturing, quality, supply chain, and finance. The ideal candidate combines strong strategic account management experience with knowledge of optical communications, photonics, networking, semiconductors, or related data-center hardware technologies.
Key Responsibilities:
Own overall account strategy and commercial relationships for strategic hyperscale and AI data-center customers.
Build strong relationships with customer executives, engineering, sourcing, operations, and supply-chain teams.
Develop multi-year account plans focused on revenue growth, customer satisfaction, and share-of-wallet expansion.
Identify and drive new opportunities across AI infrastructure, cloud data centers, and next-generation optical connectivity.
Align customer technology roadmaps and deployment plans with internal product and capacity strategies.
Manage account forecasting, pipeline visibility, and long-range revenue planning.
Coordinate execution across NPI, production ramp, mass deployment, delivery, quality, and supply.
Lead resolution of technical, operational, capacity, and commercial issues.
Serve as the internal voice of the customer and influence product roadmap, resource priorities, and capacity decisions.
Lead global cross-functional teams through influence rather than direct authority.
Conduct executive business reviews and strategic account planning.
Qualifications:
Bachelor's degree in Engineering, Business, or a related field.5+ years of experience in strategic account management, technical sales, business development, customer engineering, or related customer-facing roles.
Experience managing complex strategic or global customer accounts.
Strong commercial judgment, negotiation, executive communication, and relationship-management skills.
Proven ability to coordinate technical, operational, and commercial teams in a matrixed organization.
Ability to travel as required.
Preferred Experience:
Experience supporting hyperscalers, cloud providers, AI infrastructure companies, or large data-center customers.
Industry experience in optical communications, optical transceivers, photonics, networking, semiconductors, electronics, or related hardware.
Track record of growing multi-million-dollar strategic accounts or winning major platforms/programs.
Experience working with VP- and C-level customer stakeholders.
Experience with strategic account planning, forecasting, executive business reviews, and long-range revenue planning.
Director-Level Candidates:
Director-level candidates should typically bring 12+ years of relevant industry experience, including ownership of major strategic/global accounts and a demonstrated record of significant revenue growth, platform wins, executive-level customer relationships, and strategic commercial leadership.
