Main Purpose of the Role:
Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers’ requests, and manage back office related activities
Main Tasks:- Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
- Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)
- Prepare and send approved proposals and contracts
- Support Account Owner in Sales Targets and Booking Forecast processes
- Prepare materials for weekly meetings with Sales Director and the sales team
- Develop relationships with relevant contacts from the customer side
- Assist in solving and follow-up on customer issues and complaints
- Provide customers with administrative information on their account
- Forward and follow-up telephone and email inquiries to other departments within ZIMInform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
- Schedule meetings with existing and potential customers and occasionally join them
- Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly
- Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.
- Identify and reach out to existing customers and prospects when new services / promotions are relevant
- Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)
Requirements:- 4 Year Degree in Economics/ Business Management/ Marketing/ Logistics/ International Negotiation preferred.
- MUST HAVE at least 1-2 years of experience in Maritime, Port Operations, Freight Forwarding, Shipping, or Logistics
- Proficient in MS Office, Excel in particular
Salary Range: $65,000 - $75,000
