Role Overview:
As an Ambassador of the Maison, you are responsible for achieving and exceeding your personal sales targets through an exclusive brand experience in accordance with A. Lange & Söhne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.
Responsibilities:
Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
Consistently achieve and/or exceed the individual and boutique overall monthly sales target, as directed by management.
Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
Lead and manage all steps of the sale ceremony professionally and according to the brand's policy.
Able to negotiate and handle objections with ease.
Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the boutique.
Participate in networking events, supporting generation of traffic and brand exposure in line with the brand's values and positioning.
Have a creative forward-thinking outreach initiative, maintain CRM efficiency, and build long-lasting business relationships.
Internal and external professional communication proficiency via telephone, email, and SMS messaging.
Maintain a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning.
Strong CRM background with ability to analyze client data to generate sales.
Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
Appropriately resolve client issues/concerns and elevate as needed to management.
Partner with management to develop a plan to support, and participate in, in-store and off-site events and networking.
Represent the brand in a polite and professional manner in concordance with Richemont and A. Lange & Söhne official guidelines.
Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.
Qualifications:
Possess a 'can do' attitude and understanding for luxury client experience.
Bachelor's Degree.5+ years of prior work experience in timepiece related field.
Exhibits critical thinking skills and is solution oriented.
Availability and flexibility to work to the changing boutique schedule.
Strong verbal, written, and organizational skills.
Proficiency with MS Office and Excel software required.
Secondary language is a plus.
Benefits:
Employee wellbeing is a top priority. We offer a comprehensive benefits program to support employees and their loved ones, including medical, dental, and vision programs; health savings and flexible spending accounts; income protection solutions such as life insurance, disability benefits, and a 401(k) with employer match. Our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Compensation:
Expected Salary Range: $26 - $28. Salary will be determined based on relevant skills and experience.
